Shipping policy
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing Time
Orders are processed during business days, excluding weekends and public holidays.
Our standard order processing time is [1–3 business days], subject to product availability and order verification. Processing time is separate from transit time.
If an unexpected delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
2. Shipping Destinations
We ship to the destinations listed as available at checkout.
Shipping availability may vary by product, destination, carrier, and applicable shipping restrictions. Please confirm that your shipping address is complete and accurate before submitting your order.
If we cannot ship to the address provided, we will contact you to discuss available options.
3. Shipping Rates
Shipping costs are calculated and displayed at checkout, based on the shipping destination, selected shipping method, order details, and any applicable promotions.
Any free-shipping offer will be subject to the eligibility conditions displayed when the offer is presented.
Additional charges, including customs duties or import taxes, may apply to international orders where relevant. Any applicable charges and responsibilities will be handled in accordance with the information disclosed at checkout and applicable law.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, selected shipping method, carrier, and order processing time.
The applicable estimated delivery window will be displayed at checkout or communicated through the order confirmation where available.
Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier delays, severe weather, customs inspections, public holidays, and other unforeseen events may affect delivery.
Please do not rely on an estimated delivery date for time-sensitive needs.
5. Tracking Information
When tracking is available, we will send tracking information to the email address provided with your order once the shipment has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
If you have not received tracking information within the expected processing period, please contact us at aaronolivia293@gmail.com.
6. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If a shipment is returned because of an incorrect or incomplete address, we will contact you to discuss available options. Additional shipping charges may apply where permitted by law and disclosed to the customer.
7. Lost, Delayed, or Damaged Shipments
If your package appears delayed, please check the tracking information first. If the tracking status has not changed for an extended period or the package appears lost, contact us with your order number.
For packages delivered in a damaged condition, please email us with a description of the damage and supporting photos where available.
We will review the circumstances and work with the carrier as appropriate to determine the next steps.
If an order is confirmed lost, damaged, or otherwise not delivered as agreed, available remedies will be handled in accordance with our policies and applicable law.
8. Multiple Shipments
Depending on inventory availability and fulfillment arrangements, an order may arrive in more than one package. If multiple shipments are used, tracking details may be provided separately.
Any material additional shipping charges will be disclosed as appropriate before the order is completed.
9. Third-Party Fulfillment
Where applicable, orders may be fulfilled by a third-party logistics provider or supplier. Products may ship from a fulfillment location different from our business address.
The actual shipping origin and estimated delivery time will be represented accurately. We will not intentionally misrepresent the origin of a shipment.
10. Contact Us
For shipping, tracking, or delivery questions, contact:
Email: aaronolivia293@gmail.com
Please include your order number and the email address used at checkout so we can help you efficiently.