Refund policy

At our store, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains how to request a return, replacement, or refund for an eligible order.

1. Return Eligibility

You may request a return within 30 days of delivery, provided that the item meets the following conditions:

  • The product is unopened, unused, and in its original packaging.

  • All original seals, labels, and packaging are intact.

  • You can provide your order number or proof of purchase.

Due to the nature of nutritional supplements and applicable product-safety considerations, opened or used supplements generally cannot be returned unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.

All return requests are subject to review under this policy and applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us at aaronolivia293@gmail.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable. We will review your request and explain the available resolution, which may include a replacement or refund.

Please contact us as soon as reasonably possible after discovering the issue.

3. How to Request a Return

To start a return:

  1. Email aaronolivia293@gmail.com with the subject line “Return Request – [Order Number]”.

  2. Explain why you would like to return the item.

  3. Wait for our instructions and return authorization before shipping anything back.

  4. If your return is approved, send the item to the return address we provide.

Please do not send items to the address printed on the product packaging unless we specifically instruct you to do so.

4. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated in writing or required by law.

If an item is confirmed to have arrived damaged, defective, or incorrect, we will explain the appropriate return-shipping or replacement arrangements.

Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable law or where we state otherwise.

5. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome by email.

Approved refunds will generally be issued to the original payment method. Please allow up to 10 business days after refund approval for us to process the refund. Your bank or payment provider may require additional time to post the funds.

If you have not received an approved refund after this period, contact us at aaronolivia293@gmail.com.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed, packed, or shipped.

If an order cannot be canceled, you may request a return in accordance with this policy, where eligible.

7. Exchanges

We do not guarantee direct exchanges for every product. If you need a different item, contact our customer service team to discuss available options.

8. Contact Us

For return, refund, or order-related questions, contact:

Email: aaronolivia293@gmail.com

Please include your order number so we can assist you more efficiently.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.